Privacy Policy – Kamran Flour Mills
1. Introduction
Kamran Flour & General Mills (“Kamran Flour Mills,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and secure personal information when you visit kamranflourmills.com or interact with us offline. The Policy complies with Pakistan’s Personal Data Protection Bill (draft), Punjab Consumer Protection statutes, and—where applicable—international best practices such as GDPR.
2. Scope
This Policy covers data collected from:
- Website visitors and e-commerce customers
- Wholesale and distribution partners
- Job applicants and career-site users
- Individuals contacting us via phone, email, WhatsApp, or social media
3. Information We Collect
|
Category |
Examples |
Legal Basis* |
|
Contact Data |
Name, postal address, email, phone |
Contract / Consent |
|
Order Data |
Product selection, payment details, delivery address |
Contract |
|
Technical Data |
IP address, browser type, device ID, cookies |
Legitimate Interest |
|
Usage Data |
Pages visited, time on site, referring URLs |
Legitimate Interest |
|
Career Data |
CV, education, work history, references |
Consent |
|
Customer Support |
Call recordings, chat logs |
Legitimate Interest |
* As recognised under GDPR Article 6; for Pakistani law, data is processed for “Purposes disclosed to the data subject.”
4. How We Use Your Information
- Order Fulfilment & Customer Service
- Marketing & Promotions (only with opt-in consent)
- Analytics & Website Improvements
- Regulatory Compliance & Fraud Prevention
- Recruitment & HR Management
5. Cookies & Similar Technologies
We use first-party cookies for essential site functionality and third-party analytics cookies (e.g., Google Analytics) to measure traffic. You can disable non-essential cookies via our cookie banner or your browser settings without affecting core site functions.
6. Sharing & Disclosure
We never sell personal data. We may share it only with:
- Service Providers – payment gateways, logistics partners, IT vendors (all under NDA)
- Regulatory Authorities – if legally required (e.g., FBR, Punjab Food Authority)
- Corporate Transactions – in the event of a merger or acquisition, subject to confidentiality
7. International Transfers
Data may be stored on servers located outside Pakistan (e.g., AWS Frankfurt). We ensure adequate safeguards such as Standard Contractual Clauses or equivalent agreements.
8. Data Security
- SSL/TLS encryption on all web pages
- ISO 27001-compliant hosting infrastructure
- Role-based access control and multi-factor authentication
- Quarterly penetration testing and 24/7 intrusion monitoring
9. Data Retention
|
Data Type |
Retention Period |
|
Order & invoice records |
7 years (tax law) |
|
Customer support logs |
2 years |
|
Marketing opt-in data |
Until withdrawal |
|
Job-applicant CVs |
1 year (unless hired) |
10. Your Rights
Subject to local law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (where legally permissible)
- Object to or restrict processing
- Withdraw
consent at any time for marketing communications
To exercise these rights, email privacy@kamranflourmills.com.
11. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect data from minors. If we learn that we have inadvertently received such data, we will delete it immediately.
12. Changes to This Policy
We may update this Policy periodically. Last updated: 10 July 2025. Material changes will be announced via a banner on our homepage or by email (where applicable).
13. Contact Us
Kamran Flour & General Mills
Ganja More, G.T. Road, LalaMusa, Punjab, Pakistan
privacy@kamranflourmills.com | ☎️ +92-537-751-0061